📦 Shipping & Delivery Policy 

Welcome to Rizk Watches. Below you’ll find clear and transparent details about our shipping and delivery process across Egypt.

Shipping Coverage

We ship all orders to all governorates within Egypt through trusted delivery partners.

Order Confirmation

After placing your order, you will receive a confirmation email containing your order number and status updates.
Please make sure to enter a valid email address during checkout to receive these notifications.

Shipping Fees

Shipping fees vary depending on:

• Your delivery location
• The number of items in your order
• The product weight or size

The final shipping cost will appear clearly at checkout before completing your order.

Delivery Time

Estimated delivery times:

• Cairo & Giza: 1–3 business days
• Other Governorates: 3–5 business days

Delivery times may vary slightly during weekends or official holidays.

Product Inspection

Product inspection is available at the time of delivery.
You may check the product externally before accepting the order.
If you receive an item that appears incorrect or defective, please contact us immediately so we can assist you.

Returns & Exchanges

You may return or exchange your order within 14 days of receiving it, as long as the item is unused and in its original condition.
Shipping and return fees apply unless the item is defective.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours so we can arrange a replacement or return at no additional cost.

Return Costs

Shipping, return, or exchange fees are the customer’s responsibility unless the return is due to a defect or incorrect item.

Order Cancellation

You can request an order cancellation at any time through customer service.
For prepaid orders, refunds are issued to the original payment method within 3–14 business days.

Contact Us

Phone: 01066475398
(Saturday to Thursday, 10:00 AM – 6:00 PM)

Email: info@rizkwatches.com

Social Media Support:
Facebook, Instagram, or website live chat
(Daily from 10:00 AM – 12:00 AM)

Refund & Return Policy 

At Rizk Watches, we want you to be completely satisfied with your purchases. If you need to return or exchange a product, please review our policy below:

Return and Exchange Period

You have 14 days from the date of receipt to return or exchange your product.

If you need to return or exchange your order, please contact us for assistance.

Return Duration

• Cairo & Giza: 3 to 5 business days maximum, including the product quality inspection process.
• Other governorates: 5 to 7 business days, including the product quality inspection process.

You can return your order within 14 days of receiving it, provided the product is in the same condition as received, in its original box, with the price tag intact.

If the product is returned in a condition different from its original state, it will be returned back to you.

Delivery and return fees are non-refundable and will be deducted from the original order value upon refund.

Refund Options

• Cash on Delivery: The amount will be returned to the card used, and you can use it on your next order.
• Other Payment Methods (ValU, Souhoola, Premium Card, Contact, Halan, or any bank card): The refund will be issued to the same payment method.
• Refunds typically appear within 3 to 14 business days after processing.

Exchange Policy

Exchange is only available for the same product in a different size.

The exchange process takes 5 to 7 business days. The original order will be picked up, inspected for quality, and the replacement will be shipped to you.

Important Notes

• For damaged or defective products, a full refund or exchange will be issued without deduction of shipping or return fees.
• Product inspection is allowed upon delivery to ensure the item is correct and undamaged. Any exchange or return will follow our quality check process after the product is received.

Contact Us

• Customer Service: 01066475398 (Saturday to Thursday, 10:00 AM – 6:00 PM)
• Social Media: Facebook, Instagram, or website live chat (Daily, 10:00 AM – 12:00 AM)
• Email: info@rizkwatches.com